Help and FAQ
How does AI face swap work?
Our AI detects the face in each frame of your video, matches it to the face in your photo, and blends it in while preserving the original head movement, expressions and lighting. Clear, front-facing photos and well-lit videos give the best results.
Is it safe and legal to use?
You may only use faces you own or have clear permission to use. Impersonation, fraud, harassment, sexual content, content involving minors and misleading political or news content are strictly prohibited and will result in a permanent ban. Please read our Terms & Acceptable Use policy.
What files are supported?
Videos: MP4 and MOV. Photos: JPG, PNG and WebP. Audio: MP3, WAV and M4A. Maximum file sizes are shown on each tool page.
How long does processing take?
It depends on the length of the clip and how busy the AI service is. Short clips are quicker. You can leave the page, and your video will be waiting in My videos when it is done.
How do credits work?
Each job costs credits based on the length of the clip; the exact cost is shown before you generate. Your plan's monthly credits are used first (they reset every month and do not roll over), then any credits you bought in packs or received as a bonus (valid for 12 months). If a job fails, the credits are automatically refunded.
Can I turn text into speech?
Yes. Open Text to Speech, type or paste your text, pick a voice and download the audio file. You can play a short preview of each voice before you choose. It costs credits per 100 characters, and the price is shown before you generate.
Can I clone my own voice?
Yes, on paid plans. Upload one short, clear recording of your own voice under My voices, then pick it in Text to Speech, Talking Avatar or Lip Sync. Only clone a voice that is yours or that you have clear permission to use. Cloned voices cost a little more per 100 characters, and you can delete a voice and its sample at any time.
Can I swap my face live on a video call?
Not yet. Live camera face swap and a live voice changer are planned. Today every tool works on files you upload.
Do free videos have a watermark?
Free-plan exports may carry a small corner watermark. Paid plans are watermark-free.
Can I use the results commercially?
Yes, provided you have the rights to every face, voice and video you upload. You are responsible for the content you create.
How long do you keep my files?
Uploads and results are automatically deleted after a short retention period (7 days by default). Download anything you want to keep.
Tips for best results
- Use a sharp, front-facing photo with even lighting and only one person.
- Choose videos where the face is clearly visible and not covered by hands, masks or heavy shadows.
- Keep clips short. Cost and processing time grow with length.
- For lip sync and avatars, use clean audio without background music.
Still stuck? Contact us.